I had an experience I hope no one else has. If you did, please let me know how you resolved it. I have worked over the last month, editing and revising my first book (One Month…). Last Thursday, November 30, I uploaded the eBook to KDP and the paperback to CreateSpace (CS). Other than some formatting errors on my part, everything went smooth. KDP said it should appear within twenty-four hours. CS said to expect two to four business days. I was hoping it would be quicker.
I got an email from KDP Friday evening that the eBook was live. I went to Amazon to check and I was shocked at what I found. On a separate listing, was a third-party seller advertising my paperback book. It was listed for a price lower than my agreed price with CS. I traced the third-party seller and he had four plus star rating and had eighteen hundred previous listing. The seller had a picture of the front cover and the description from the eBook’s listing. I know that Amazon allows third-party sellers on just about anything. What was troubling, when CS hadn’t released it, how did he know about the paperback? The previous edition was in eBook only.
I called CS to find out if perhaps they had released it without notifying me. On my member dashboard, it showed no sales and the status “in process”. When I talked with the customer service representative, she told me not to worry, even if the third part seller advertised, if they purchased a copy to sell from their listing, I would still get the same royalties. I accepted her explanation, but I was still wary.
Saturday morning I was shocked again when I looked at the listing. The third part seller had removed his name, raised the price eight dollars, now had a picture of the front and back cover, they listed the ISBN number, the correct number of pages, etc. It looked like a normal listing from KDP or CS. If you clicked on the link to purchase, you got an error message “the page is not available”.
I called CS back and they confirmed the paperback had not released. When I explained my concern that the listing now had the back cover picture, ISBN and other detail, the rep from CS stated something wasn’t right. I responded, “You — think?” After being put on hold several times, the rep assigned a case number and told me technical support would work on it. They promised me someone from CS would contact me within twenty-four hours.
Sunday, there was no change in the status and I did not hear from CS. Monday morning, still no change and still no contact. Late Monday morning, I went back to look at the listing and found the correct listing from CS. However, it is not on the same page or linked to the eBook. I’m waiting for the linking of the two formats. I’m also waiting for the notice from CS’s technical support.
I’m still not convinced they resolved anything. I can’t understand how anyone knew about the paperback, the cover, detail, etc. Did someone hack CS’s website? How did this seller get the ISBN number when CS said the book had not been released?
When we live in the days where website hacking and personal information stolen is a common occurrence, it makes you suspicious. What makes little sense; I’m no Steven King or John Grisham. Why would anyone want to steal my book unless this is something widespread? It is a mystery and I hope they get it resolved quickly. I also hope you don’t have a similar experience.
On Tuesday morning, December 5, I received the message from CS’s technical support. I won’t bore you with the detail, suffice to say they sent me a computer generated reply that did not address the issues I had with the third-party listing. One area of their response raised my blood pressure. “Sellers can list used copies of your title for sale. If a used copy is sold, you will not receive the royalty for this sale because you previously received the royalty when the title was manufactured and originally sold.”
The paperback listing is still not linked to the eBook. If you query the book by its title, you get the eBook. If you scroll down towards the bottom, you will find the paperback listed separately. I clicked on the paperback to look at its listing. If you look, you will find a link to the sale of “three used copies”. Since CS shows zero books sold where did this third-party seller get their copies? Now I wonder who will get those royalties?
If anyone has had a similar experience with CreateSpace or KDP, I would appreciate you leaving a comment for me. Meanwhile, the saga continues and I will not quit until they correct my listing.